Frequently Asked Questions

When is my school’s Show Your Support (SYS) rotations?

In order to keep shoppers and our staff safe, we are not offering Show Your Support for the 2020-2021 school year. We know this is a popular program and will bring it back as soon as we can safely do so!

I lost my “Fundraising Opportunities” email. Can I get another copy?

Yes! Any fundraising opportunities for the current school year are listed on our Fundraising Activities tab. For your convenience, you can download the attachments here. Click on whatever you need: Welcome Rep Letter, A2 PTO Thrift Shop 2020-21 Promo.

When will I get paid?

Please keep in mind that all distributions come from profits. During these unprecedented times, we can’t be sure of anything. We certainly don’t want to promise distributions and then not follow through. If there are no profits, there is nothing to share. It’s as simple as that. When we are profitable, our regularly-scheduled payouts include SEPTEMBER (for fundraising activities completed from June-September), JANUARY (for fundraising activities completed from October-January), and MAY (for fundraising activities completed from February-May). Any funds available will be distributed approximately two weeks after the payout period ends.

I emailed my proof to a2ptoPROMOS@gmail.com but didn’t get a reply!

The auto-reply only gets sent out once a day per email address. If you email more than one proof a day, you will only receive an auto-reply for the first promo sent. If you received a reply for the first promo, and send all promos the same way, there shouldn’t be a problem.

How do I know when funds have been distributed?

After we have tabulated all payouts and have confirmed eligibility of submissions, we will send an email to the Reps whose schools are receiving a payout for that period once the deposits have been made. PLEASE NOTE: Starting with the 2020-21 School Year, all funds earned through the shop will be directly deposited into your school’s PTSO bank account. To make this possible, each school has to complete and return an ACH Direct Deposit Authorization Form.The form can be downloaded from this link: ACH Direct Deposit Authorization Form. Please email completed form to a2ptothriftshop@gmail.com or drop it off at the shop. The ACH Form only needs to be completed once, not every year.

Why is the money I earn paid to my school PTO instead of to my club/team?

The way our non-profit is set up, all distributions must go directly to the school PTOs, who are 501(c)3 organizations. Your school treasurer will distribute funds to the individual clubs and sports teams.

Why are you no longer funding the Transportation Fund?

For many years the board was saving money to purchase a building. When we decided not to purchase the building, we distributed the money to the schools through the Transportation Fund. We continued to support the Fund until all money saved was distributed.

I don’t see my question listed. What can I do?

Just click on our “Contact Us” Tab  to send us a message and we’ll happily answer your question. If you prefer, feel free to call the shop at (734) 996-9155.

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Contact Information

2280 S. Industrial Hwy.
Ann Arbor, MI 48104
(734) 996-9155

Open for Shopping
Thursday-Sunday
10am-6pm

Open for Donations*
Friday-Saturday
10am until full capacity*

*Weather permitting and subject to early closures due to capacity issues. Please check our FaceBook page or call 734-996-9155 for up-to-date information.