Frequently Asked Questions

I saw an item in the store yesterday. Can you see if it’s still available?

The employees who answer our phones are unable to leave the Customer Service Area to check on an item of interest. It’s best to come in and check for yourself.

Can you hold an item for me?

No, we do not hold items for people.

Can I pay for an item over the phone with my credit card?

Although we do accept credit cards in the shop, we do not accept any type of payment over the phone.

Can I support the shop through AmazonSmile?

Yes! Go to the drop-down menu under “Account & Lists” and choose “Your AmazonSmile”. From there you can choose to support Ann Arbor PTO Thrift Shop! Don’t forget to bookmark AmazonSmile so every purchase you make will support us. Purchases made through Amazon instead of AmazonSmile, do not support the charity you’ve chosen.

Can I volunteer to help at the shop?

Absolutely! The successful operation of the shop relies on the dedicated work of volunteers. However, to ensure everyone’s safety, we are suspending our Volunteer Program due to the current pandemic until further notice. Click on our Volunteer Tab for updates!

I don’t see my question listed. What can I do?

Just click on our Contact Us Tab  to send us a message and we’ll happily answer your question. If you prefer, feel free to call the shop at (734) 996-9155.